FAQs

You have questions?

Here you will find a summary of the general questions and answers. If you still have questions, please contact us
by e-mail or phone.

We will be happy to help you.

info@akkusys.de | +49 4101 37676 0

1How can I order from AKKU SYS?
At AKKU SYS you can order as a registered customer by email, by fax, by phone or conveniently via our shop. If you are not a customer yet, please register and send us a copy of your business registration or your official company stationery by fax or e-mail.
2Is there a minimum order quantity?
No, there are no minimum order quantities. We also ship a button cell!
3How much are the freight charges?
Strategy of AKKU SYS is to offer the freight costs at cost price.
We send your order as a letter or parcel via Deutsche Post, DHL or DPD.
The shipping costs including packaging materials are sizes and weight dependent:

For Germany
For every 30 kg (including packaging material) the shipping cost amount are 6.90 EUR plus VAT.
For direct shipping from the manufacturer (eg banner) no combination of the order with other items possible!
Shipping costs are EUR 20.00 plus VAT for Banner batteries

IMPORTANT:
Please also note that acid-filled batteries can not be sent as a package. We ship in these cases the batteries on pallets.
The freight prices for pallets, please refer to the following list:

Pallet shipping:
Shipments up to 199Kg total weight - EUR 30,00 plus VAT.
Shipments 200Kg to 399Kg total weight - EUR 40,00 plus VAT.
Shipments 400Kg to 1.5t total weight - EUR 60.00 plus VAT.
Shipments from 1.5t total weight - EUR 140.00 plus VAT.

Shipping costs abroad:
All prices plus VAT
Country up to 30 kg up to 60 kg up to 90 kg
Belgium 9,00 € 18,00 € 27,00 €
Denmark 9,00 € 18,00 € 27,00 €
Luxembourg 9,00 € 18,00 € 27,00 €
Netherlands 9,00 € 18,00 € 27,00 €
Austria 9,00 € 18,00 € 27,00 €
France 11,50 € 23,00 € 34,50 €
Sweden 11,50 € 23,00 € 34,50 €
Spain 16,00 € 32,00 € 48,00 €
4How quickly will I receive my order?
One of our competitive advantages is the logistics concept. Our core assortment is available from stock. Depending on the order time, your ordered goods can be ready for shipment on the same day (or the next working day) and will then be handed over to our logistics partners:

  • Dangerous goods and DPD parcels:
    Duration from ready for shipment = 1 to 2 days
    Shipment tracking DPD

  • DHL parcels:
    Duration from ready for shipment = 1 to 2 days
    Shipment tracking DHL

  • Pallet shipping via Hellmann:
    Duration from ready for shipment 1 to 2 days (depending on distance)
    Shipmenttracking Hellmann

  • You will receive the shipment number for your order upon request.
    5Does AKKU SYS also deliver to different billing addresses?
    Yes, this is possible. For this purpose, please be sure to specify a "different delivery address" and possibly a "commission" when placing your order. You are also welcome to email your delivery bill to AKKU SYS. We will then ship the goods together with your delivery bill.
    6What payment methods do I have with AKKU SYS?
    As a business customer you pay on invoice, provided that corresponding creditworthiness is available.
    7Why do lead-acid battery prices fluctuate?
    The prices for lead batteries have strong fluctuations. These fluctuations are only natural, as the purchase price depends on the US dollar exchange rate and the world market price for lead.

    Fixed prices for rechargeable batteries are therefore only possible if the trader has deposited very large safety buffers in his calculation to absorb rising raw material prices. At the same time, when raw material prices fall, the profit margins of the retailer increase with a constant price concept.

    Consequently, the fairest price concept is the one that is based at regular intervals on fluctuations in the world market for the U.S. dollar and for lead. Falling lead prices and a strengthening euro must result in falling purchase prices for you and vice versa.
    8How can I get a current price list?
    Basically you have two possibilities to view the current prices. If you are already activated for the onlineshop, you can see all the prices. At the same time, you will receive a mail with the current price list for the most common products in your industry after each price update.

    Feel free to call us:
    Tel: +49 4101 37676-0
    Fax: +49 4101 37676-66
    9Are the price lists also available in Data-Norm format?
    If you have a larger order volume, we also supply price lists in "Data-Norm-Format". Please contact your sales representative if you would like a price list in this format.
    10How do I test a rechargeable battery?
    Batteries age from the time of production. Particularly deep discharge and the number of charging and final charging processes have an enormous influence on the service life. For these reasons, it is only natural that batteries lose capacity over time. This is expressed by shortened ranges or operating durations. To test a battery, a battery is first fully charged and then the current drawn is measured. This test is very time-consuming. A quick test is not possible to determine the capacity. The necessary test equipment can be purchased from AKKU SYS. Of course we can also perform this test for you. Please contact us in advance by phone.
    11What do I have to do if I want to claim a purchased battery?
    If you want to claim a battery, which was purchased at AKKU SYS, please send us the defective battery including the warranty claim and a copy of the invoice. Please take into account that only completely filled out claim forms can be processed by us.
    12How long do I have a warranty on batteries?
    The warranty is governed by the existing statutory provisions. The legal warranty period is 2 years and begins with the delivery of the battery.
    The warranty for the delivered batteries is initially limited to the right to rectification or replacement. In the event of incorrect operation and improper use of the goods, the customer shall bear the costs of rectification.
    13What do I do with the old accumulators/batteries?
    All accumulators and batteries purchased from us will be recycled of properly by us. Please send us the old accumulators and batteries.

    For larger quantities of lead-acid batteries, we also pick them up from you. Please call us for this purpose.Should you have quantities > 100 kg, is a payment quite possible. We will be happy to make you a purchase offer.
    14May I install a different brand battery than originally installed?
    Yes, this is possible. The important thing is that it is the same type, with identical voltage and capacity.
    15What is the difference between a gel and an AGM (lead-fleece) battery?
    The battery acid is fixed in both cases. This means that in the case of the gel battery, the battery acid is thickened by the addition of silica. This gives it a gel-like consistency. In an AGM battery, the battery acid is absorbed by a glass fiber fleece. AGM stands for "Absorbent Glass Mat", i.e. the acid is absorbed by a glass fiber mat. Both battery types can therefore be operated regardless of their position, i.e. no acid leaks out even if the batteries are laid on their side. So which battery type is the better one? This question cannot be answered in a general way, because it always depends on the application and the requirements. Both types have different strengths and weaknesses.
    16Which charging technology should I use?
    Watch out for the different batteries! For acid, gel, AGM, lithium batteries there are different charging technology. A wrong charger can at best damage the battery and in the worst case lead to an explosion. Be sure to get advice! Please do not experiment!

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